1. REGISTRATION AND BOOKING
When signing up for the rental property the following payments will be due:
A deposit of 25% of the total rental price including additional or inclusive services.
The customer is responsible for the cost of any travel insurance. We strongly recommend that you take out appropriate travel insurance.
The total rental price and the balance of any other additional services booked is payable a minimum of 2 months prior to arrival.
Upon receipt of your payment, you will receive confirmation from us (usually via email).
2. PRICES
A - Accommodation
Our prices are inclusive of taxes, but do not include the local tourist tax, 1 € per person over 16 years old, per day with maximum of seven days, which must be paid upon arrival.
Please note that your reservation is for a specified number of people. This cannot be increased, as our balconies, loggias, terraces and gardens are not equipped with additional tables/chairs etc.
B - Optional services
Our accommodation prices and optional services are displayed on our website.
3. MODIFICATION/CANCELLATION OF STAY BY THE CUSTOMER
Change
A - Accommodation
We will endeavour to accommodate your requests to change the period of stay, the accommodation and/or resort if available. If the cost of your booking, (excluding optional services) after making the requested changes to the reservation, is less than the original booking amount, we reserve the right to retain an amendment fee of 40€.
B - Optional services
Wherever possible we will accommodate changes you wish to make to our optional supplementary services, if they are available. If the cost of the optional services after making the requested changes is less than original amount, we reserve the right to withhold an amendment fee of 20€.
Cancellation
Cancellation must be made in writing. The date we receive your cancellation is considered to be the effective cancellation date.
A - Accommodation
In the event of cancellation, the deposit will be retained so we recommend that you ensure you have travel insurance cover. Administration costs cancelation of 100,- €.
• In case of cancellation between the 150th and including 90 days before the date of arrival we charge 25% of the total rental.
• In case of cancellation between the 89th and including 60 days before the date of arrival we charge 50% of the total rental.
• In case of cancellation between the 59th and including 30 days before the date of arrival we charge 75% of the total rental.
• For cancellations less than 29 days before the arrival date we will charge you the full rental amount.
Failure to appear at the rental property will be charged at the full rental amount.
B - Optional services
Booked and invoiced optional supplementary services at the resort are not reimbursable unless cancellation is made due to Force Majeure or due accident or illness, in which case we will require a medical certificate.
4. ARRIVAL AND DEPARTURE
The keys are handed over between 16.00 and 19.00 on the day of arrival at the office of the agency Real Estate Inmo Castelló in Castelló d'Empúries, as per the rental agreement.
If you are not able to arrive in time to collect keys please notify us in advance to arrange a new appointment for collection.
On the day of departure the keys must be delivered to the agency Real Estate Inmo Castelló in Castelló d'Empúries , before 10.00.
5. SECURITY DEPOSIT
On arrival security deposit in the amount of 100€ - 750€ (as detailed in your rental agreement) is required. This will be refunded by bank transfer one mount after inspection and approval of the rental property by our staff. Any damaged caused or any outstanding costs will be offset against this deposit.
6. PETS
Pets are not allowed in our rental properties.
7. HOUSE RULES
To make your holiday planning easier, we will inform you of the conditions/ house rules in your accommodation. Please take note of these conditions. Certain precautions will help prevent loss or damage. For example, you should close all doors, windows, patio doors and lock the front door before leaving your apartment or holiday home.
We are not liable for any losses incurred.
8. ABROAD
For all trips away from home, all holiday-makers must have a valid identity card or passport. We also recommend that you check the validity of such travel documents for each member of your party , both adults and children, including babies and your insurance to check any specific country entry requirements, exclusions, vaccinations required or exchange regulations.
9. CHANGES TO YOUR CONTRACT
In circumstances beyond our control, including Force Majeure, it may be necessary for us to change our services partially or completely, (for example, following complete or partial closure of a holiday residence or a shared facility such as a swimming pool, etc.).
10. CUSTOMER SERVICE
Our local team is available throughout your stay to help you any problems, to respond to any complaints and take appropriate action and to enable you to enjoy your stay. Please call with any queries or questions.
11. TERMS
When confirming a rental contract for our accommodations, it is deemed that you have automatically accepted our Terms and Conditions. On our website we publish for the customer the descriptions and photos of the accommodation; due to the diversity of our products however, there may be differences in the decoration and other differences between each holiday home. For more precise information on each holiday property, please contact our reservations department. Please note that we strive to take into account any special requests regarding the location or orientation of the property but this cannot be guaranteed. All information about the sports and leisure facilities near our holiday villas are communicated to us by tourist offices and owners and are non-binding and for information only. We accept no liability in cases where a sporting or leisure activity no longer exists at the time of your stay. Since the properties are published on our website well in advance, you should ask before booking if there have been any changes in the meantime with regard to the opening periods of the facilities, the additional services offered by the holiday villa, particularly if these are reasons for selecting this specific accommodation.
Incidentally, no claims against us may be invoked in case of residential or public construction faults at the resort.
12. LIABILITY
We advise you that hotel laws do not apply. Consequently we are not liable in cases of theft, loss or damage to personal property of guests in the holiday facilities, including their accommodation, parking areas, common areas (such as bicycle and other storage rooms, etc.).
Our general Terms and Conditions comply with the provisions of the Spanish Regulations of Tourism Authority.